Humint Labs® + Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.
Certified Freshworks Implementation Partner
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Humint Labs is a certified implementation partner — we design, deploy, and optimise AI-powered solutions on the Freshworks platform.
End-to-end Freshworks implementation and optimisation
AI-powered conversational support across every channel
CRM, marketing automation, and IT service management
What We Deliver on Freshworks
We leverage the full Freshworks suite to deliver intelligent, scalable customer and employee experiences.
Freshchat — Conversational AI
Unified messaging across website, in-app, WhatsApp, and SMS with no-code chatbots and native AI for next-generation self-service.
Freshdesk — Customer Support
Streamlined ticketing, SLA management, and agent productivity tools that simplify every customer interaction.
Freshsales — CRM & Sales
A 360° CRM solution that surfaces the best leads, automates sales activities, and delivers data-driven insights to close deals faster.
Freshmarketer — Marketing Automation
Hyper-personalised multi-channel campaigns, lead generation, and conversion optimisation powered by customer data.
Agent Experience Optimisation
Real-time context, single-screen conversation management, and complete customer history to boost CSAT with every interaction.
Zero Contact Resolution
AI-driven self-service that enables high rates of automated resolution, reducing costs whilst scaling effortlessly.
Frequently Asked Questions
Your Guide to Enterprise AI
Generative AI, LLMs, AI Workflows, AI Agents & Agentic AI — a practical guide for executives navigating enterprise AI adoption.
Read the Guide
