LivePerson has been innovating connections between brands and consumers for more than 20 years.
LivePerson has been innovating connections between brands and consumers for more than 20 years. Today they’re driving the conversational era by helping the world’s largest brands connect with their customers at scale through AI-powered messaging. LivePerson’s intent-driven methodology infused with Humint Labs’ human-centric philosophy gives us an edge to deliver memorable experiences.
AI-powered messaging across every consumer channel
Intent-driven automation with human-centric design
Conversational commerce that drives real transactions
Our expertise in conversational AI combined with LivePerson’s Conversational Cloud platform delivers end-to-end customer engagement solutions.
90% of consumers start shopping online, but less than 15% complete purchases. Conversational commerce bridges this gap — enabling questions, advice, and transactions within messaging channels.
8 out of 10 consumers prefer messaging over voice for support. We design AI-powered messaging experiences on SMS, WhatsApp, Facebook Messenger, and web chat.
LivePerson’s intent detection identifies what customers want in real-time, routing conversations to the right bot or agent with full context for faster resolution.
A unified platform for managing AI-powered conversations across messaging, voice, and social channels — with analytics, reporting, and workforce management built in.
Executive AI guide series
Start with Design Thinking and choose the right combination of generative AI, workflows, bounded agents and agentic services. The four-pillar framework connects practical service outcomes, authority, evidence and human oversight.
Read part 1: Exec Guide to Generative AI, LLMs & Agentic AIAn executive guide from Design Thinking to accountable enterprise AI delivery: departmental use cases, investment ranges, service design, decision rights, architecture, pilot selection, rollout, adoption and operating measures.
Read part 2: Executive Guide to Enterprise AI ImplementationIndustry: Technology
A shared assurance model for enterprise AI, designed to give leaders and delivery teams the release evidence, decision rights and operating controls required to get high-consequence AI workloads live.
Read moreOne governed toolset for an enterprise platform’s management surface, designed and operated by Humint Labs to make authority, tenant isolation and auditability executable.
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