Healthcare
AI-Powered Patient Triage for Healthcare Provider
Deployed a conversational AI triage system that reduced emergency department wait times by 35% and improved patient outcomes.
Results
Key Outcomes
35%Wait Time Reduction
92%Triage Accuracy
+28pts NPSPatient Satisfaction
94%Staff Adoption
The Challenge
The healthcare provider faced long emergency department wait times and inconsistent triage decisions across shifts. Patients with urgent conditions were sometimes delayed whilst lower-acuity cases consumed resources.
Our Solution
We built an AI triage assistant that gathers patient symptoms through natural conversation, assesses acuity using clinical guidelines, and prioritises cases for the medical team. The system integrates with existing electronic health records.
Conversational AIHealthcarePatient Experience
