Krisha Patel
Co-founder
Krisha Patel co-founded Humint Labs in 2020 and is a designer with more than 20 years in the field. Krisha's work spans design thinking, UI and UX, agentic experience design, conversation design and delivery, with a focus on human-centred AI that people actually want to use. Krisha holds a Master of Design from Swinburne University and has taught design thinking and service design.
Articles by Krisha
Part 3 of 3 in the series Where Copilot stops and a custom agent starts: drawing the line in a Microsoft estate
The operating model for a custom AI agent
The ownership, evaluation, incident and lifecycle responsibilities that turn a custom AI agent into an accountable service.
Orchestrating a multi-agent claims workflow: topology, handoffs and blast radius
Four agents given a shared goal will find an answer. Ask them six months later how they found it and you get a transcript, not a decision record.
Testing language-model features before they meet users
A practical evaluation method for language-model features: representative scenarios, calibrated graders, adversarial testing and release evidence that survives change.