Delight your customers with effortless customer service

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.

More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Engage in more meaningful conversations with every customer

Grow customer love with smarter conversations.

Today’s relationships are digital, and always on. Power your business with intuitive and intelligent conversations.

Intelligent conversations, anywhere

  • Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS and more!)
  • Simplify customer experience with no-code, easy-to-build chatbots
  • Bring insights to action with native-AI to power next-generation messaging

Simplified and contextual agent experiences

  • Give agents real-time context to perform faster and with ease
  • Respond to conversations from a single screen, wherever your customers message you
  • Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

  • Fuel growth, while reducing your costs to serve 
  • Enable high rates of zero contact resolution and scale effortlessly
  • Drive value faster with pre-built templates for chatbots and journeys

Delight your customers with effortless omnichannel service.

An AI-powered, omnichannel, customer service platform for intuitive, personalised, and collaborative customer service.

Delight customers effortlessly

Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.

Make every agent a customer champion

Give agents more context and automation to proactively understand customer needs and offer the next-best-action.

Skyrocket the speed of service

Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.

Grow your revenue fast with context-driven sales.

A digital-first, 360° CRM solution to surface the best leads, automate sales activities, and generate powerful insights that can help close deals, faster.

Close deals faster with a 360° view of your customers

Get a complete view of your customer’s interactions to deliver personalized experiences. Leverage data to drive revenue.

Improve seller effectiveness by streamlining your sales process

Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.

Reduce IT complexity & cost with a comprehensive solution

Keep teams happy with a solution that is easy to implement, and easier to use. Increase adoption, reduce costs, and boost morale.

Personalise your marketing with simple, powerful automation.

An intelligent marketing automation solution for fast-paced teams for hyper-personalised communications, multi-channel lead generation, and faster conversion.

Conversational marketing and support

Create delightful customer experiences by truly understanding your customers and having conversations with context.

Multichannel engagement

Get WhatsApp, SMS, Chat, & Email all together in one solution to speak with customers in a channel of their choice.

360° view of customer data

Bring all your customer interactions and touchpoints in one place, giving your teams a unified view.

Learn how Humint Labs can drive ROI, reduce cost and increase revenue.